FAQ
Frequently Asked Questions
HOW DO I MAKE A RETURN OR EXCHANGE
You can start a return or exchange using our full service portal above.
Return shipping is pre-paid for domestic US customers.
Refunds to original form of payment will incur a $9.95 restocking charge.
Refunds take 3-5 business days to process, depending on your financial institution.
Returns for store credit and exchanges are free!
WHAT IS YOUR RETURN POLICY?
Returns and exchanges are accepted within 15 days of shipment date.
Garments must be in their original unworn condition with all tags attached.
We cannot take back worn or washed merchandise.
All sale items are final sale and are not eligible for return or exchange.
International orders are not eligible for exchanges.
All face masks and visors are final sale for health and safety purposes.
WHAT ARE YOUR SHIPPING OPTIONS?
We offer free standard shipping on domestic orders over $150.
All orders are processed and shipped from our warehouse in Miami, Florida.
Once a package leaves our warehouse, it is no longer under the care of The Noli Shop.
Please contact your local post office or mail carrier for any questions you may have about missing or delayed packages.
**Due to a high volume of orders during our sitewide sale, shipping times may experience delays of up to 4-10 business days.
Thank you for your patience.
Shipping speed depends on the option you choose at checkout, but standard shipping typically takes 3-7 business days to get to your door.
International orders take roughly 1-2 weeks to arrive.
Domestic Shipping
Orders over $150 ship free in the US!
USPS First Class : $8.00
USPS Priority Mail : $18.00
FedEx 2-Day : $24.00
FedEx Overnight : $48.00
International Shipping
We offer priority international shipping through Global-e DHL Express.
We cannot ship to International PO Boxes, please be sure to enter your full street address.
Customer is responsible all for duties and customs charges.
CAN I CHANGE OR UPDATE MY ORDER?
We work fast!
Please contact us as soon as possible to make any changes to your order at noli@thenolishop.com and we'll do our best to accommodate.
Orders cannot be edited once processed and shipped from our facility.
INCORRECT OR DAMAGED ITEM
Oh no! We're so sorry you received a less than perfect item or the wrong item.
Please email us at noli@thenolishop.com and we'll be happy to help.
Please include your order number, the product that is damaged/defective, and a photo of the defect.
WHAT IS ROUTE PACKAGE PROTECTION?
The Noli Shop partners with Route to protect your package from loss, damage, or theft.
By keeping Route selected at checkout your order will be protected from damage, loss, or theft.
Shipping costs are non-refundable. We highly recommend you purchase Route shipping insurance, as The Noli Shop is not responsible for lost, stolen and/or damaged packages.
HAVE MORE QUESTIONS?
You can contact us at noli@thenolishop.com or at (866) 545-6654.
Our customer service hours are Monday-Friday, 9AM-5PM EST.
For wholesale inquiries, please visit us here or email us at wholesale@thenolishop.com with your store name, contact information, and resale license number.
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